General Questions

How do I report a bug?

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If you encounter a bug or issue while using DoublOne, click on the chat bubble in the bottom-right corner of the app. Describe the problem in detail, and our support team will get back to you shortly to assist.

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I have suggestions or feature requests. How can I share them?

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We value your feedback! Visit feedback.doubl.one to:

• Request new features.
• Check our public roadmap to see upcoming updates.
• Vote on features suggested by other users. </aside>

How does DoublOne ensure my privacy?

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At DoublOne, your privacy is our top priority:

• Your data is stored on your device: We don’t have access to your emails, conversations, or any personal data.
• DoublOne only connects to your email server through secure protocols like IMAP or OAuth.

If you have further questions, feel free to reach out via the chat bubble or contact us at [email protected].

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Troubleshooting

Why can’t I log in to my email account?

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Here’s how to troubleshoot login issues:

• For IMAP: Double-check your email address and password. Ensure IMAP access is enabled in your email provider’s settings.
• For Google OAuth: If you encounter a warning, click Advanced and then Continue to proceed. DoublOne is awaiting Google verification, but login is safe. </aside>